An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
When an AI model for code-editing company Cursor hallucinated a new rule, users revolted.
Link :
https://www.wired.com/story/cursor-ai-hallucination-policy-customer-service/
Link :
https://www.wired.com/story/cursor-ai-hallucination-policy-customer-service/