Two years after partnering with OpenAI to automate marketing and customer service jobs, financial tech startup Klarna says it's hungry for meat again. Once gunning to be OpenAI CEO Sam Altman's "favorite guinea pig," Klarna is now plotting a big recruitment drive after its AI customer service agents couldn't quite hack it. The buy-now-pay-later company had previously shredded its marketing contracts in 2023, followed by its customer service team in 2024, which it proudly began replacing with AI agents. Now, it imagines an "Uber type of setup" to fill their ranks, with gig workers logging in remotely to argue with […]

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Link :
https://futurism.com/klarna-openai-humans-ai-back