A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that call their very humanity in question, as the proliferation of AI tech has many callers believing that the human they're speaking to is really a chatbot, Bloomberg reports. If these customer support personnel weren't treated like robots before, they are now in a distressingly literal sense. Jessica Lindsey is one call center agent who's fallen victim to this paranoid thinking. At her job at Concetrix, where she […]